Rental FAQ

Pick Up

Do I need an International Driver’s License?


All international renters are required to have a valid driver's license from their home country. If the driver’s license is not in English then an international driver’s license is also required. International tourists must also present their passport at time of vehicle pick up.




Is there a charge for additional drivers?


  • The rental cost includes two drivers. There is no additional charge for the second driver.
  • Drivers must be 25 years of age or over.
  • Only drivers listed on the contract are allowed to drive.




Is there an age limit to rent the campervan?


  • Drivers must be 25 years of age or over.
  • Only drivers listed on the contract are allowed to drive.
  • A valid full motor vehicle driver’s license is required.
  • The driver’s license must have been held for at least one year and be valid for the whole length of the rental.
  • All drivers and their licenses must be present at the time of the vehicle pickup.




What is the security deposit?


The security deposit is $1,000. This deposit is held to cover incidental charges not covered by the car insurance policy. For example extra mileage at the end of the rental, cleaning fees, late fees, damage to the campervan equipment, and so on. If the amount of the deposit is not sufficient to cover damages or any incurring fees the renter agrees to pay the difference between the amount of the deposit and the total amount of any damages/fees. The security deposit will be refunded at the time of drop off, as long as the campervan is returned on time, clean and with all equipment returned in undamaged condition. The refund may take up to 10 business days to be credited back to the creidt card.




What are the pick up times?


  • Pick-up is between 1pm - 4pm from Monday to Saturday.
  • No Sunday pick-ups/drop-offs.





Drop off

Do I have to return the campervan with a full gas tank?


Yes, if the campervan is returned without being refueled, a refueling fee of $50 + the cost of gas will be deducted from the security deposit.




When is the drop off time?


The rental vehicle must be dropped off between 9am - 11am on the day of the scheduled drop off. There are no refunds if the campervan is returned days earlier.

  • If the renter does not return the rental vehicle on time, the renter shall pay a late fee of $200 plus an administrative fee of $100.
  • If the renter does not return the rental vehicle on the day due, the vehicle will be reported stolen and a warrant may be issued for arrest of the renter for unlawful possession of the rental vehicle.




Do I need to clean the campervan?


  • Before drop off, please remove all your garbage and empty the fridge. That's all!
  • Before drop off, it is not necessary
    • to wash the exterior of the rental vehicle.
    • to wash the bedding and towels.
  • Excessive dirt in the interior of the van and on the equipment (stove, tent, counter, interior seat cushions, and dishes) will result in additional cleaning fees taken out of your security deposit. The cleaning fee is $150 plus a $50 administrative fee.





General Questions

Is smoking allowed in the campervan?


No, somoking is strictly prohibited in the campervan. If there is any evidence of smoking a cleaning fee of $200 will be deducted from the damage deposit.




Can I bring my pet?


No, pets are not permitted in the vehicle. A $100 cleaning fee will be charged if there is evidence of an unapproved animal in the vehicle (for example hair).




What are the responsibilities of the renter?


  • The rental vehicle must be dropped off prior to 11 am on the day of the scheduled drop off.
  • The rental vehicle must be dropped off in the same condition as received or a cleaning fee will be charged.
  • The vehicle must be returned with a full fuel tank. Drop-off refueling + a $50 administration fee will be deducted from your security deposit.
  • It is not necessary
    • to wash the exterior of the rental vehicle.
    • to wash the bedding and towels.
  • Failure to clean the interior of the van and equipment (stove, tent, counter, interior seat cushions, dishes) will result in additional cleaning fees taken out of your security deposit. The cleaning fee is $150 plus a $50 administrative fee..
  • If the renter does not return the rental vehicle on time, the renter shall pay a late fee of $200 plus an administrative fee of $100.
  • If the renter does not return the rental vehicle on the day due, the vehicle will be reported stolen and a warrant may be issued for arrest of the renter for unlawful possession of the rental vehicle.
  • The renter is responsible for any fines, road tolls, traffic and parking violations.
  • We reserve the right to charge an administration fee of $25.00 in addition to an unpaid traffic/parking violation.
  • All passengers must use seatbelts while vehicle is in motion. No passenger is allowed to travel in the back of the vehicle.
  • The renter is required to use the correct fuel and maintain the proper fluid levels. Failure to do so will result in damages due to the renter’s fault. If the wrong fuel is put into the campervan, the renter will be responsible for the entire damage. The damages can be well over $10,000.





Insurance Matters

Can I travel to the US?


Yes, you can travel to the US. There is no extra cost.




Can I take the campervan off-road?


No, off-roading is a high risk for the insurance company and therefore the insurance coverage is void if the campervan is driven on logging roads, non-public roads and any unnumbered roads and highways.

The renter will be liable for all damages to vehicle and towing charges as well for all additional expenses of a breakdown or accident.




Are there any travel restrictions?


  • Travel into Mexico is prohibited at all times.
  • Travel in Death Valley (California) is prohibited between June 1 and September 30 due to extremely high temperatures which can cause system failures.
  • Travel to Burning Man is prohibited because it is off-roads and therefore there is limited road side assistance.
  • Non-public roads and off-road driving is prohibited at all times; (dunes, beaches, riverbeds, logging roads, dirt trails, etc.)

If the renter travels in a restricted area, the insurance will be void. The renter will be liable for all damages to vehicle and towing charges as well for all additional expenses of a breakdown or accident.




What are the insurance exclusions?


The renter is fully liable for any damage to the rental vehicle or third party property if:

  • False information is provided at the time of rental;
  • The driver does not hold an appropriate driver’s license;
  • Damage was caused by negligence;
  • Damage was caused by careless, wilful or reckless driving;
  • The driver was committing hit and run
  • Damage was caused by driving under the influence of alcohol or drugs;
  • Damage was caused by drivers not registered on the rental agreement;
  • Damage was caused by using the wrong fuel or wrong fluids;
  • Damage was caused due to overheating of the brakes and transmission;
  • Damage was caused due to driving into restricted travel areas;
  • Damage was caused by ignoring road signs;
  • Damage was caused by failure to maintain proper fluid levels;




What is the insurance coverage?


The campervan has a Commercial Automobile Insurance Policy underwritten by Intact Insurance and is ultimately subject to their terms and conditions. Premiums for public liability coverage are included in all rental rates. Liability coverage to a maximum of CAD $2 Million for any bodily injury and property damage liability claims provided all terms and conditions have been followed. Liability coverage has zero deductible. It is recommendable to take the collision and comprehensive insurance offered by RVezy. BASIC with $5,000 deductible = free STANDARD with $1,500 deductible = 10% of the total rental price PREMIUM with $500 deductible = 25% of the total rental price





Reservation

What is the minimum rental?


The minimum rental is 4 days.




How many kilometers are included?


200km/day is included in the rental. Additional kilometres can be booked at the time of pick up. 500 km package = $60 1,000 km package = $100 There is no refund for unused kilometres. Any extra kilometres will be calculated at the time of drop off at a rate of $0.20 per kilometre. The amount due will be deducted from the security deposit.




What is the cancellation policy?


For all cancellations the following charges will apply:
o No cancellation fee applies up to 30 days prior to the pick-up date.
o Cancellations made 30 to 7 days before pick-up - 50% of rental
o Cancellations made 7 days before pick-up or no show - 100% of rental




How can I rent your campervan?


The campervan is hosted on RVezy (www.rvezy.com). It is the Airbnb for Rv's. You need to register on that rental platform to be able to rent the campervan. This way it is assured that you get the full coverage of the insurance policy. If you use this referral link you will earn a reward of $25 when you book your first rental. http://mbsy.co/lq79T





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2018 Backpacker's Loft Campervans